Call. Text. Email.
Use centralized place for all customer communications.
What’s our secret sauce?
Set a follow-up notification to be reminded to contact customer or lead. Give them an update or schedule an appointment.
Every phone conversation is recorded. Every voicemail is captured and can be played back at any time.
Create tickets to handle customer issues and incidents.
Cockpit has a powerful leads gen and sales system. Capture leads from calls and emails. Make sales calls and track your progress.
Make your communications more efficient with creating custom templates, that can be sent via Text or Email.
Easy blocking feature allows you to reject all incoming calls from unwanted contacts. Texts and emails will be marked as spam.
Upload your own greetings to welcome your customers, tell them you are closed or let them listen to a beautiful music while they wait in line.
Know how many calls or messages each of your team members completed. What was their handle rate and wait time. When they started and when they finished.